Minnesota has the largest refugee population per capita. Minneapolis began adopting language access policies in 1996. In 2015, Minneapolis adopted their current Language Access Plan, which has helped the city improve the accessibility of services to those with limited English proficiency. Minneapolis offers free language lines in Hmong, Somali, and Spanish for residents contacting the city
Language Access Tools for People with Limited English Proficiency
University of Minnesota Language Access Toolkit
Policies and Plans regarding language access
Limited English Proficiency Plan
7-1001 Limited English Language Proficiency
7-1002 Communicating with Deaf or Hard of Hearing Individuals