Resources for Organizations

Here you will find resources for operating an organization in a culturally competent manner. Organizers seeking resources to educate staff about cultural competence should visit the Resources for Individuals page.

Texas Health and Human Services Commission: Center for Elimination of Disproportionality and Disparities

Click Here for Main Page

Description: THHSC is a government organization that partners with other organizations to “eliminate disproportionality and disparities affecting children, families, and disparately impacted individuals.”

Useful Resources Include:

  • Organizational trainings, conferences, and webinars on serving marginalized communities.
  • Click here for more information. Call 512-380-4300, toll free 877-316-2822 or email to schedule a visit.
  • Provides information specifically for providing equality in healthcare here.


Click Here for Main Page

Description: Cigna provides a wealth of information for improving cultural competence in healthcare services. The main page lists toolkits, trainings, resources for communicating with patients of different backgrounds and information on studies of health disparities in specific populations.

Useful Resources Include:

Minority Nurse 

Click Here for Main Page

Description: An organization for current and aspiring nurses of color with more than 100,000 enlisted practitioners.

Useful Resources Include:

U.S. Department of Health and Human Services CLAS Standards

Click Here for The Standards List

Description: A nationally recognized list of 15 standards “intended to advance health equity, improve quality, and help eliminate healthcare disparities by providing a blueprint for individuals and health and healthcare organizations to implement culturally and linguistically appropriate services.” The site also provides a guide on how to implement and assess the integration of these standards.

BE SAFE: A Cultural Competency Model for African Americans

Click Here for Access to PDF Manual

Description: This guide tackles barriers to HIV/AIDS treatment for African Americans that can be more broadly applied to understanding healthcare access disparities. Specific sections include “Barriers to Care”, “Ethics”, “Sensitivity of the Provider”, “Assessment, Facts”, and “Encounters”. Ways in which an understanding of these topics can improve provider’s services to this minority group are discussed.

A Guide for Implementing Language Services in Healthcare Settings Developed by U.S. Department of Health & Human Services 

Register to Access the Guide Here

Description: This guide will help you and your organization provide effective communication and language assistance services to culturally and linguistically diverse individuals.

Webinar for Providing Culturally Appropriate Services to African, African American, and Caribbean Women

Find Out More, Register and Access Course Material Here

Description: This webinar describes effective communication strategies, healthcare practices and resources for working with African, African American and Caribbean women.

LGBTQ Cultural Competency Online Toolkit, Guidebook and Staff Training Services for Health and Human Services Providers

Find Out More, Register and Download Guide Here

Description: The National LGBTQ Cancer Network provides a rich and in-depth webinar, toolkit and guidebook tailored specifically for providers. This guidebook has been recognized and promoted by the U.S. Department of Health and Human Services as a means of reducing barriers for LGBTQ access to services.

Useful Resources Include:

  • The Toolkit – An online list of Power Points that give an introductory overview of concepts of intersectionality, LGBTQ health disparities and other relevant subjects. You must complete the workshop in order to gain access to the toolkit.
  • The Guide – Here is an open-access PDF guide that is concise, informative and visually appealing. Goals of the PDF are to increase knowledge of LGBT health and social service needs and develop LGBTQ-affirming behavior and attitudes.
  • The Workshop – This sophisticated curriculum was initially designed for 38,000 employees in healthcare services in New York and has been updated since then. This training can be tailored specifically for your organization and can range from a single hour to a full day training.

HSRA Database on Asian and Native American Health Issues and Barriers

Complete List of All Resources Here

Description: This database includes a wide collection of succinct study summaries on needs of different minority groups and their healthcare access barriers.

Useful Resources Include:

Large Handbook on Providing Healthcare Services to Latinos by HSRA, Office of Minority Health & SAMHSA

Access PDF here

Description: This easy-to-read 123-page primer provides information to improve services to the 30 million Latinos in the U.S., both through organizational modifications and specific one-on-one engagement strategies.

National Center for Cultural Competence

Access the Website Here

Description: This institute provides an abundant and well thought-out database of resources related to cultural competence.

Useful Resources Include:

  • A framework for organizations to articulate their cultural competency goals
  • The justification for these efforts and the important impact it will have in addressing social justice issues and improving quality of service for all
  • Policies that an organization can implement
  • A resource page with further policy guidelines, instructionals and studies on specific populations

Cultural Competency Manual from Virginia Department of Education

Access Manual Here

Description: This 200-page manual encompasses all the major components of cultural competency. This is ideal material for gaining expertise in the field and developing your own training course on cultural competency as an organizer.

Useful Resources Include:

  • Definition of major terms
  • Different conceptual frameworks of cultural competency from racial, cultural, ethical and critical thinking theories
  • Knowledge on distinct cultures and ethnicities including African Americans, Latinos, Native Americans, Chinese and Japanese. Nomenclature, demographics, values and special needs are discussed for each.  

Business Plan for Addressing Sexual Victimization through Cultural Competence

PDF of the plan can be accessed here

Description: Pennsylvania Coalition Against Rape makes a case for ways in which cultural incompetence perpetuates and neglects the issue of sexual victimization. This business plan provides an organizational plan to better serve clients of different cultures who are victims of sexual assault.

Toolkit for Implementing Cultural Competency in Peer-run Mental Health Programs

Click Here for the Main Page and Download Links to the Toolkit

Description: This toolkit caters specifically for peer-run organization structures, but has many resources applicable to all mental health programs.

Useful Resources Include:

  • Comprehensive review of existing tools for assessing cultural competency in human services organizations
  • Ways of administering an organizational assessment and using it to create a multi-pronged organizational action plan
  • Instructions for forming a multi-stakeholder, external expert review team to provide feedback on the assessment and administration guide

List of Interpreter Services

Access Here

Description: This is a list of interpreter services developed by The New York State Office of Mental Health. These services are specialized for medical organizations, people with disabilities, people who are deaf and generalist providers.

Culture Cues and End-of-Life Discussions

Click Here for List of PDFs

Description: “Culture Cues” is a compilation of 2-page PDFs for clinicians about ways in which different cultures perceive illness, how medical decisions are made, about their norms about touch and how they contend with terminal illness. Populations addressed include Albanians, Chinese, Korean, Latinos, Russians, Somali, Vietnamese and people with hearing impairments. End-of-life suggestions are provided for Latinos, Russians and Vietnamese.

Anti-Defamation League (Texas Only)

Click Here for Main Page

Description: This organization deploys teams to address issues of minority hatred and exclusion. They handle complaints of discrimination, racism and anti-Semitism and monitor extremists and domestic terrorists. This organization collaborates with schools, law enforcement and youth leadership programs and has response teams available to address minority hatred in institutions. Training curricula and discussion blogs are also available.

Contact information for immediate services: (512) 249-7960

Cultural Competence in Working with Children

Resource Page Here

Description: This page was developed by the organization FRIENDS to provide educational material and links to further resources for organizations working with children.

Saldana’s Guide to Cultural Competency: A Practical Guide for Mental Health Service Providers

Click Here to Access Guide PDF Page

Description: This guide explains cultural competency in mental health from its philosophical backbone down to specific practices and attitudes mental health professionals should integrate into their practice. The knowledge and advice imparted is useful for any service provider, not just mental health professionals.

Useful Resources Include:

  • Communication skills with clients of different cultures
  • Ways to build rapport with clients of different cultures
  • Strengths and risk factors to consider when working with clients of different cultures

McCombs School of Business

Click Here for Main Page

Description: A handbook on ways to manage cultural differences in business interactions.

Click Here for Handbook Download Page

The handbook defines eight dichotomic classifications of cultural characteristics and provides suggestions for working with each category. These classifications are: achievement versus birthright (attitudes toward status), universalism versus particularism (how lax people are about following rules) relationships versus tasks (goal attitudes) individualism versus collectivism (attitudes towards collaboration and rewards), short-term versus long-term plans (longevity of projects attitudes) indirectness versus directness (how much customs influence communication), expressiveness versus neutral affect (emotional expression), schedule versus flow (level of cultural punctuality).